Burning Cactus Solutions LLC (“we,” “our,” or “us”) is committed to protecting your privacy and handling your personal data responsibly. We comply with all applicable laws, including the Credit Repair Organizations Act (CROA), the California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and Federal Trade Commission (FTC) consumer protection guidelines.
This Privacy Policy explains how we collect, use, store, and protect your information when you interact with our website or services.
2. Information We Collect
We may collect the following types of information:
Personal Information: Name, address, phone number, email, and date of birth.
Credit-Related Information: Limited identifying data necessary to connect you to credit monitoring and reporting platforms (e.g., Credit Hero Score, MyScoreIQ).
Payment Information: If you enroll in paid services, payment data is processed through secure, PCI-compliant gateways. We do not store full credit card numbers.
Usage Data: IP address, browser type, device ID, referring site, and session activity (for analytics and site performance).
Cookies and Tracking: Used only for functionality and analytics. You can disable cookies in your browser settings.
We do not intentionally collect or store full Social Security Numbers through our website.
3. How We Use Your Information
We use your information to:
Create and manage your client account.
Provide credit-education and credit-repair services you request.
Send updates, reminders, and relevant communications.
Facilitate secure connections with trusted third-party partners such as Credit Repair Cloud, Credit Hero Score, and MyScoreIQ.
Improve our services and maintain compliance with applicable laws.
We never sell or rent your personal data.
4. Sharing Your Information
We only share information with:
Service providers who help us operate our systems (e.g., GoHighLevel CRM, Zapier, Credit Repair Cloud).
Credit-monitoring partners, when you consent, to access your credit report.
Regulatory or legal authorities, if required by law.
All vendors we use are bound by confidentiality and security agreements consistent with CROA, GDPR, and CCPA.
5. Your Privacy Rights
You have the following rights:
Access and Portability: You may request a copy of your personal data.
Correction: You may request correction of inaccurate or incomplete information.
Deletion: You may request deletion of your data, subject to legal record-keeping requirements.
Withdrawal of Consent: You may withdraw your consent to communications at any time.
Do Not Sell My Info (CCPA): We do not sell personal data, but you may request confirmation by emailing [email protected].
If you are an EU resident, you also have rights under GDPR, including the right to lodge a complaint with a supervisory authority.
6. Data Security
We use SSL encryption, role-based access control, and secure servers to protect your data. Only authorized staff and verified service providers have access to client data for legitimate business purposes.
7. Data Retention
We retain personal data only as long as necessary to fulfill service obligations and comply with FTC, CROA, and record-keeping laws.
8. Telemarketing and Communications Disclosure
By submitting your information through our forms, you consent to be contacted by Burning Cactus Solutions LLC via phone, SMS, and email. Message and data rates may apply. You may opt out at any time by replying STOP or emailing [email protected].
9. Third-Party Links
Our website may contain links to external sites (e.g., Credit Hero Score). We are not responsible for their content or privacy practices. We encourage you to review their respective privacy policies.
10. Children’s Privacy
We do not knowingly collect information from anyone under the age of 18. If you believe we have unintentionally collected such data, please contact us to delete it.
11. Changes to This Policy
We may update this Privacy Policy periodically. Revisions will be reflected with a new “Effective Date” and will be posted on this page.
